FAQ

Frequently Asked Questions

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21 articles in this collection
Written by Jennifer Jacobs and Andrew Barlow

Adding Text to a Collection

How to add text to your collections
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Written by Jennifer Jacobs
Updated over a week ago

Adding Video

How to add video to a gallery
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Written by Jennifer Jacobs
Updated over a week ago

Viewing & Editing a Client's Cart

How to view and edit a client's shopping cart
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Written by Jennifer Jacobs
Updated over a week ago

Downloading Price lists

How to download your price list
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Written by Jennifer Jacobs
Updated over a week ago

Inviting multiple users at once using lists

How to invite multiple users at one time using the lists feature
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Written by Jennifer Jacobs
Updated over a week ago

How to cover the cost of shipping

If you'd like to cover the shipping cost for your clients, follow these steps.
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Written by Jennifer Jacobs
Updated over a week ago

Replacing Color Corrected Images In An On Hold Order

How to replace ordered images in an on hold order with the color corrected version.
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Written by Jennifer Jacobs
Updated over a week ago

How to hide and unhide photos in the gallery

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Written by Jennifer Jacobs
Updated over a week ago

How does the Password Feature Work

What is the new password feature, and how does it work?
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Written by Jennifer Jacobs
Updated over a week ago

Volume Discounts

How to set up and use the Volume Discount feature
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Written by Jennifer Jacobs
Updated over a week ago

Creating High-Res Download Packages

Setting up package pricing for High-Res downloads using Volume Discounts
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Written by Jennifer Jacobs
Updated over a week ago

PDF Print Release

How to upload your pdf print release to your account.
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Written by Jennifer Jacobs
Updated over a week ago

Creating a Coupon

How to create and send a coupon.
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Written by Jennifer Jacobs
Updated over a week ago

Changing Currency

How to switch to another currency
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Written by Jennifer Jacobs
Updated over a week ago

Boudoir Best Practices for PASS Plus

Learn how to keep your Boudoir galleries safe and secure in PASS Plus
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Written by Andrew Barlow
Updated over a week ago

How To Send A Private Gallery To Large Groups

Learn how to keep a gallery private (with special permissions) and still send it to a large group!
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Written by Andrew Barlow
Updated over a week ago

Can I Find The Emails Of Everyone Who Entered My Gallery?

Learn where those emails are kept!
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Written by Jennifer Jacobs
Updated over a week ago

How Do I Add Sales Tax?

Learns how sales tax works on Pass+
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Written by Andrew Barlow
Updated over a week ago

What file size should I upload?

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Written by Andrew Barlow
Updated over a week ago

Why are my uploads slow?

Learn why your uploads are slow, and how to make them faster!
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Written by Jennifer Jacobs
Updated over a week ago

Why can't I upload photos or get to my dashboard?

If you are logged in as a client, follow these directions to get back to your dashboard
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Written by Andrew Barlow
Updated over a week ago